At JenAnnaigans, every item is custom-made to order. Because our products are personalized and produced specifically for you, we do not offer refunds or returns unless an error was made on our end.
✅ If We Made a Mistake
If we make an error — including:
- Incorrect item shipped
- Incorrect personalization
- Production defect
- Wrong size sent (if it differs from your order)
We will gladly replace the item at no additional cost to you.
To request a replacement, please contact us within 5 days of delivery and include:
- Your order number
- Clear photos of the item
- A description of the issue
Once verified, we will begin the replacement process promptly.
❌ Customer Errors
Because all items are custom and made to order, we cannot offer refunds or replacements for:
- Incorrect sizes selected
- Spelling errors submitted by the customer
- Wrong color selections
- Uploaded logo errors
- Change of mind after production has started
Our ordering process includes required checkpoints and confirmation steps to help prevent mistakes. Customers are responsible for carefully reviewing all details before completing checkout.
📏 Sizing Responsibility
We strongly recommend reviewing size charts before placing your order. Custom items cannot be returned due to sizing issues unless the item sent differs from the order placed.
🧵 Custom & Personalized Items
All embroidered and printed products are considered final sale unless the error is ours.
Contact Us
If you believe there has been an error with your order, please contact us at:
📧 Jen or Anna at jenannaigans@gmail.com
📍 Mount Angel, Oregon
Refund and returns policy information is important when ordering custom apparel, embroidered items, and personalized products. At JenAnnaigans, every item is made to order and created specifically for each customer, which is why most orders are considered final sale. Our refund and returns policy is designed to clearly explain when a replacement may be issued, what customer responsibilities apply during ordering, and how to contact us if there is a problem with your order.
Because JenAnnaigans offers personalized apparel, custom embroidery, home goods, and made-to-order products, we do not accept standard returns or offer refunds for custom items unless an error was made on our end. The current policy on this page explains that refunds or returns are not available for personalized products unless the issue was caused by JenAnnaigans during production or fulfillment. This policy helps protect the custom nature of the work while also making sure customers know we will correct mistakes that are ours.
If JenAnnaigans makes a mistake, we will gladly review the issue and replace the item when appropriate. The current policy states that replacement situations may include an incorrect item being shipped, incorrect personalization, a production defect, or the wrong size being sent if it does not match the order placed. Customers are asked to contact JenAnnaigans within 5 days of delivery and include their order number, clear photos of the item, and a description of the problem so the issue can be verified and the replacement process can begin promptly.
Because every order is made specifically for the customer, we cannot offer refunds or replacements for customer-submitted errors. This includes incorrect sizes selected during checkout, spelling mistakes entered by the customer, wrong color selections, uploaded logo errors, or a change of mind after production has already started. The policy also explains that the ordering process includes checkpoints and confirmation steps, and customers are responsible for reviewing all details carefully before completing checkout.
Sizing is especially important on custom-made items. JenAnnaigans strongly recommends reviewing size charts before placing an order. The current policy makes clear that custom items cannot be returned because of sizing issues unless the item that was sent differs from the order placed. This is an important part of the refund and returns policy because custom apparel is produced specifically according to the order submitted.
All embroidered and printed products are considered final sale unless the error is ours. That means customers should take time to review personalization details, uploaded logos, text spelling, product colors, and size selections before submitting an order. Clear review before checkout helps reduce mistakes and supports a smoother custom-order experience. The current page also emphasizes that JenAnnaigans stands behind its work and will always correct mistakes that are its responsibility.
This refund and returns policy applies to many of the custom product types available across the site, including custom apparel, embroidered apparel, home goods, and items chosen through the Graphic Design Library. If you are ordering personalized products such as custom work apparel, embroidered polos, embroidered jackets, hats, bathroom embroidery, or bedroom embroidery, it is especially important to double-check the details on your order before completing checkout. The made-to-order nature of these products means accuracy at the time of purchase matters.
If you are browsing by design first, you may also want to review the Graphic Design Library before ordering so you can save the correct design code and apply it to the product you want. This can help reduce avoidable errors and make sure the finished item reflects the design you selected. JenAnnaigans offers themed design collections including Cancer Awareness, Cannabis, Hobbies, Pets, Pride, Sarcastic, States, and Faith, which can all be paired with custom apparel products across the site. These page pathways are already part of the website navigation and shopping structure.
If you believe there has been an error with your order, the current page directs customers to contact Jen or Anna at jenannaigans@gmail.com. The page also lists Mount Angel, Oregon, as the business location and states that JenAnnaigans will always correct mistakes that are theirs. If you need help before placing an order, visiting the Contact page can also help you confirm product details, customization choices, and ordering questions in advance.
At JenAnnaigans, the goal is to make custom ordering feel clear, personal, and trustworthy. This refund and returns policy is here to help customers understand how custom-order replacements are handled and what steps to take if there is a problem. By reviewing your selections carefully and using the support resources available across the site, you can place your custom order with more confidence and clarity.