🚧 Soft Launch Notice: JenAnnaigans is currently in soft launch while we finish adding products and graphics. If you notice anything odd, thank you for your patience — we’re working day and night to get everything perfect! Dismiss
Everything you need to know about custom orders, personalization, and shopping with JenAnnaigans.
We know ordering personalized items can come with questions — and we’re here to make the process easy. Below you’ll find answers to our most common questions about customization, production timelines, shipping, and more. If you don’t see what you’re looking for, feel free to reach out — we’re always happy to help.
We offer customization on a wide range of products, including embroidered home goods, personalized apparel, work shirts, hats, and accessories. Each product listing will outline the specific customization options available.
No. All of our products are designed with personalization in mind and are made to order based on your selections.
Options may include names, initials, monograms, text, thread colors, vinyl colors, and logo placement depending on the product.
Yes. Many of our apparel and workwear items allow logo uploads. Files should be clear and high-quality for best results.
This depends on the product. Hats, polos, jackets, and select apparel are embroidered, while some work shirts use high-quality vinyl. Each product listing will specify the method used.
Absolutely. If you have a custom idea or special request, contact us and we’ll let you know what’s possible.
Standard personalization does not automatically include a mockup. Orders involving logos or complex designs may receive one for approval before production begins.
Yes. You’re welcome to contact us prior to ordering to request a mockup for review.
Once a mockup is approved and production begins, changes cannot be made. Please review all details carefully.
Most made-to-order items are completed within 3–7 business days, depending on the product and customization.
After production, most U.S. orders arrive within 3–5 business days. Shipping times may vary based on location and carrier.
Rush options may be available for select products. Please contact us before ordering to confirm availability.
Yes. Once your order ships, tracking details will be emailed to you.
Yes. Many of our apparel and workwear items allow logo uploads. Files should be clear and high-quality for best results.
Each apparel product includes a size chart. We recommend reviewing it carefully before ordering.
Yes. Screen settings can affect how colors appear. Slight variations are normal.
We use high-quality fabrics, professional embroidery threads, and durable vinyl selected for long-lasting results.
If there’s an issue caused during production or shipping, please contact us within 48 hours of delivery and we’ll make it right.
Orders cannot be changed or canceled once production has begun. Please double-check all details before submitting your order.
We recommend washing inside out on a gentle cycle and avoiding high heat to preserve stitching and design quality.
Properly cared-for embroidery is designed to last and will not peel like printed designs.
Absolutely. Personalized items make thoughtful gifts for weddings, housewarmings, holidays, and more.
Yes. We offer bulk options for workwear and branded apparel. Please contact us for custom pricing.
Yes. Orders can be shipped directly to your recipient’s address.
We do not ship outside the USA
We accept major credit cards and secure online payment options at checkout.
Yes. Our site uses secure payment processing to protect your information.
You can reach us through our contact form, email or via phone call, and we’ll respond as quickly as possible.
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All items are customized and produced with care in our studio located in Oregon, USA
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