Frequently Asked Questions

Frequently Asked Questions

Have questions about ordering from JenAnnaigans? You’re in the right place.

Below you’ll find answers to common questions about our personalized apparel and gifts, customization, sizing, group orders, production and shipping.

Ordering & Personalization

What does JenAnnaigans specialize in?

JenAnnaigans creates personalized apparel and gifts for weddings, vacations, birthdays, holidays, family events, hobbies and other celebrations. Our collections include shirts, sweatshirts, hoodies, bags, totes and other personalized products.

Can I personalize my order?

Many JenAnnaigans products include personalization options such as names, dates, titles, locations or custom wording. Available options are shown on the individual product page.

Can I change the wording on a design?

Some designs can be customized beyond the options shown on the product page. Contact us before ordering if you would like to request a wording or design change.

Can I see a proof before my item is made?

Proof availability depends on the product and type of personalization. If a proof is included or required, the product information will explain the process. If you need to see a proof before production, contact us before placing your order.

What happens if I enter my personalization incorrectly?

Personalized items are created using the information submitted with your order. Please carefully review names, dates, spelling and other personalization details before checkout.

If you notice an error after ordering, contact us immediately. Changes cannot be guaranteed once production has started.

Apparel, Sizes & Colors

What garment sizes do you offer?

Available sizes vary by garment and product. Many styles are available in a wide range of adult sizes, and some collections may also include youth, toddler or infant options.

Please check the individual product page for available sizes.

How do I choose the correct size?

Because sizing can vary between garment brands and styles, we recommend reviewing the size information provided with the product before ordering.

When in doubt, compare the garment measurements with a shirt or sweatshirt you already own and like the fit of.

Are all colors available in every size and garment?

No. Color and size availability can vary by garment manufacturer and style.

If a particular combination becomes unavailable, we may contact you to discuss an alternative.

Will the product color look exactly like it does on my screen?

We do our best to display garment colors accurately, but colors can appear slightly different depending on your phone, computer screen, lighting and the garment manufacturer.

Wedding & Group Orders

Do you make wedding party apparel?

Yes. JenAnnaigans offers personalized apparel for brides, bridal parties, grooms, wedding families, bachelor parties, bachelorette parties, honeymoons and other wedding celebrations.

Can everyone in my group order a different size?

Yes. Group designs can usually be ordered across multiple available sizes.

Depending on the product, you may also be able to choose from different garment styles and colors while keeping the coordinated design.

Can I order shirts for a family vacation or reunion?

Absolutely. JenAnnaigans creates personalized apparel for family vacations, cruises, beach trips, reunions, birthdays and other group events.

Do you offer larger group orders?

Yes. If you need a larger quantity for a wedding, vacation, reunion, club or event, contact us before ordering.

Include your approximate quantity, event date and what type of apparel you are interested in so we can help you plan your order.

Production

Are JenAnnaigans products made to order?

Many of our personalized products are made or decorated after your order is received.

Because of this, personalized items may require production time before they are ready to ship.

How are your apparel products decorated?

Decoration methods vary by product and may include professional garment printing or embroidery.

The method used depends on the garment, artwork and product being ordered.

When does production begin?

Production may begin shortly after your order and personalization information are received.

For this reason, contact us as quickly as possible if you need to request a change or cancellation.

Shipping & Delivery

How long will my order take?

Order timing includes both production time and shipping time.

Because many JenAnnaigans products are personalized, they may not ship immediately after purchase.

Please review current processing information when ordering, especially if you are purchasing for a specific event.

Should I order early for a wedding, vacation or event?

Yes. We strongly recommend ordering personalized apparel well before your event date.

Ordering early provides additional time for production, shipping and any unexpected carrier delays.

Can you guarantee delivery by my event date?

We cannot guarantee carrier delivery dates unless a specific guaranteed service is expressly offered for your order.

If your event is approaching, contact us before ordering so we can determine whether the requested timeline appears reasonable.

Will I receive tracking information?

When tracking is available, it will be provided after your order ships.

Changes, Cancellations & Returns

Can I change my order after placing it?

Contact us immediately.

If production has not started, we may be able to make changes. Once a personalized item has entered production, changes may no longer be possible.

Can I cancel a personalized order?

Cancellation availability depends on whether production has started.

Please contact us immediately if you need to request a cancellation. Personalized products that have already entered production may not be eligible for cancellation.

Can personalized products be returned?

Because personalized products are created specifically for the customer, they may not be eligible for return or exchange unless there is a defect, production error or another issue covered by our return policy.

Please review our Returns & Cancellations policy for complete details.

What if there is a problem with my order?

Please contact us as soon as possible and include your order number along with a description of the issue.

If applicable, we may request photos so we can better understand what happened and determine the appropriate solution.

Still Have Questions?

If you cannot find the answer you need, contact JenAnnaigans and include as much information as possible about the product or order you are asking about.

We’re happy to help you choose the right personalized apparel or gift for your celebration.