At JenAnnaigans, every item is custom-made to order. Because our products are personalized and produced specifically for you, we do not offer refunds or returns unless an error was made on our end.
✅ If We Made a Mistake
If we make an error — including:
- Incorrect item shipped
- Incorrect personalization
- Production defect
- Wrong size sent (if it differs from your order)
We will gladly replace the item at no additional cost to you.
To request a replacement, please contact us within 5 days of delivery and include:
- Your order number
- Clear photos of the item
- A description of the issue
Once verified, we will begin the replacement process promptly.
❌ Customer Errors
Because all items are custom and made to order, we cannot offer refunds or replacements for:
- Incorrect sizes selected
- Spelling errors submitted by the customer
- Wrong color selections
- Uploaded logo errors
- Change of mind after production has started
Our ordering process includes required checkpoints and confirmation steps to help prevent mistakes. Customers are responsible for carefully reviewing all details before completing checkout.
📏 Sizing Responsibility
We strongly recommend reviewing size charts before placing your order. Custom items cannot be returned due to sizing issues unless the item sent differs from the order placed.
🧵 Custom & Personalized Items
All embroidered and printed products are considered final sale unless the error is ours.
Contact Us
If you believe there has been an error with your order, please contact us at:
📧 Jen or Anna at jenannaigans@gmail.com
📍 Mount Angel, Oregon
We stand behind our work and will always correct mistakes that are ours.