Shipping Information
JenAnnaigans creates personalized apparel and gifts for weddings, vacations, holidays, celebrations and everyday moments.
Because many of our products are made or personalized after your order is placed, your order may require production time before it is ready to ship.
Please review the information below before ordering, especially if you need your items for a specific event date.
Processing Times
Processing time is the amount of time needed to prepare, personalize and produce your order before it ships.
Processing times can vary depending on:
- Product type
- Personalization
- Order quantity
- Garment availability
- Current order volume
- Production requirements
Processing time is separate from shipping transit time.
Personalized & Made-to-Order Products
Many JenAnnaigans products are created specifically for you after your order is received.
This may include personalized shirts, sweatshirts, hoodies, embroidered products, group apparel and custom gifts.
Because these products require production before shipping, they are not always available for immediate shipment.
Shipping Transit Times
Once your order leaves our production location, delivery time depends on the shipping carrier and service selected.
Carrier delivery estimates are estimates and may be affected by weather, holidays, transportation delays, high shipping volume or other circumstances outside our control.
Processing time should always be added to estimated shipping time when planning for an event.
Tracking Your Order
When tracking is available, tracking information will be provided after your order ships.
Please allow time for the carrier to scan the package and update tracking information.
In some cases, tracking may not show movement immediately after the shipping label is created.
Ordering for a Wedding, Vacation or Event
If you are ordering personalized apparel for a wedding, honeymoon, bachelor or bachelorette party, family vacation, reunion, birthday or another scheduled event, we strongly recommend ordering early.
Please allow additional time beyond the expected production and shipping estimates whenever possible.
Ordering early gives you more flexibility if there is an unexpected production or carrier delay.
Rush & Time-Sensitive Orders
If your event is approaching, contact JenAnnaigans before ordering.
Include:
- The product you want
- Quantity needed
- Your event date
- Delivery location
- Personalization requirements
We can let you know whether the requested timeline appears reasonable based on current production needs.
Contacting us does not guarantee delivery by a particular date unless a guaranteed service is specifically confirmed.
Large & Group Orders
Larger orders may require additional production time.
If you are ordering for a wedding party, family trip, reunion, team, club or other group, contact us before placing a large order if you have a firm deadline.
Planning ahead helps us coordinate garment availability, sizing, personalization and production.
Shipping Address
Please carefully review your shipping address before completing checkout.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an address error after ordering, contact us immediately.
We may be able to update the address if your order has not already shipped.
Incorrect or Incomplete Addresses
Orders returned because of an incorrect, incomplete or undeliverable address may require additional shipping charges before they can be sent again.
Please double-check apartment numbers, unit numbers, ZIP codes and other address details before submitting your order.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around your delivery location
- Check with household members
- Check with neighbors when appropriate
- Look in parcel lockers or secure delivery areas
- Contact the shipping carrier
Carriers may occasionally mark packages delivered shortly before the package actually arrives.
If you still cannot locate your order after checking with the carrier, contact JenAnnaigans and provide your order number and tracking information.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged during shipping, contact us as soon as possible.
Please include your order number and any available photographs of the package and damaged items.
We will review the situation and help determine the appropriate next step.
Frequently Asked Questions
How long does JenAnnaigans take to ship?
Shipping timing includes both production time and carrier transit time. Because many JenAnnaigans products are personalized or made to order, they require processing before shipment.
Does processing time include shipping time?
No. Processing time is the time needed to prepare and produce your order. Shipping transit begins after the order has been completed and transferred to the carrier.
Will I receive tracking information?
When tracking is available, tracking information will be provided after your order ships.
Can I get my order before a specific event?
If you have an upcoming wedding, vacation, birthday or other event, order as early as possible. If your event is approaching, contact us before ordering so we can review the requested timeline.
Do you guarantee delivery dates?
Carrier delivery dates generally cannot be guaranteed unless a specific guaranteed shipping service has been confirmed for your order.
Can I change my shipping address after ordering?
Contact us immediately. If your order has not shipped, we may be able to update the delivery address.
What should I do if tracking says delivered but I do not have my package?
Check around your delivery area, with household members, neighbors and the shipping carrier first. If the package still cannot be located, contact us with your order number and tracking information.
Should I order group apparel early?
Yes. Weddings, vacations, reunions and other group orders should be placed as early as possible because larger quantities and personalization may require additional production time.